The Nextiva Call Center fully enables the rapid delivery of full-featured hosted call centers, meeting the needs of today’s dynamic businesses. Core call center functions include intelligent routing and distribution, web-based agent and supervisor clients, and comprehensive reporting capabilities.

 

Nextiva Drive lets you take your business wherever it takes you. Drive is a complete, secure cloud storage and sync service designed just for business. You can access, edit, share, and backup your data from anywhere, on any device. Simply give access to the people that need the information and password-protect what’s private or in process.

Nextiva vFAX is the most sophisticated and reliable virtual faxing platform for today’s businesses. You’re no longer restricted to sending faxes from your office fax machine; you now have the option to send faxes securely via your email or vFAX online portal. .

With the emergence of low-cost broadband, SIP trunking is rapidly becoming the standard for business premises phone system communication. The Nextiva SIP trunking solution allows businesses to experience communications that are cost effective and feature rich, while enjoying an enhanced voice calling experience.

With Nextiva, your customers get a single operating system for their business communications, enabling seamless communication through any channel (phone, email, website chat, SMS), productivity tools like pipeline and customer management, engagement tools like surveys, built-in intelligence, and easy-to-use automation. Nextiva NextOS brings all customer and team communication tools in one place. Make it easier to provide the experience everyone craves. .

Perfect for SMBs Use Nextiva’s built-in suite of tools to keep your customers’ entire toolsets in one workspace. Manage everything from one central location with a simple out of the box solution.

Easily expand the capabilities of your customers’ existing toolsets with the power of NextOS. Bring all of their tools together into one secure workspace built for enterprise level work..

Monthly: $50/month/user Annually: $40/month/user Features: This plan includes all the Core plan's features, plus customer-to-team SMS messaging, toll-free number and minutes, advanced reporting, MS Teams integration, web chat via Live and bot, and more..

Monthly: $75/month/user Annually: $60/month/user Features: This plan includes all the Engage plan's features, plus inbound sales and service call center, priority and skills-based routing, unified team interface, supervisor dashboard, ACD callback, and more..

CXM tools are comprehensive and often require a steep learning curve. Nextiva's user-friendly interface solves this issue, though. The tool is easy to use, so you don't need to spend hours training your reps on how to get the most out of it..

Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience..

Nextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.

I like Nextiva because it is very easy to use. It is cost-effective compared to other VOIP providers, and they have a better recording portal.